Return, Refund & Cancellation Policy

Last updated: July 23, 2026

We want you to understand what you are purchasing before production begins. Please review the product description, included pieces, sizing information, and finishing requirements before placing your order.

Conditions and fees at a glance

Eligible standard returns: Request within 14 calendar days after delivery. The item must be unused, unworn, unaltered, and in its original condition and packaging.
Return approval: Contact us and receive approval before mailing the item. Unauthorized returns may be refused.
Return shipping: The customer pays return shipping for change-of-mind returns.
Original shipping: Original shipping charges are non-refundable unless the return resulted from our error or the item arrived damaged, defective, or incorrect.
Restocking fee: No restocking fee is charged for an approved return that meets this policy.
Cancellation before production: No cancellation fee applies when we approve a cancellation before production begins. The cancelled order will be refunded to the original payment method.
After production begins: The order is no longer eligible for cancellation, change, or a change-of-mind refund.
Custom and made-to-order products: Final sale unless damaged, defective, or different from what was ordered.

14-day returns for eligible standard items

We accept return requests for eligible standard, non-custom items within 14 calendar days after delivery.

To qualify, the item must be unused, unworn, unaltered, and returned in its original condition and packaging, with proof of purchase. You must contact us through our contact page and receive return approval before sending anything back. Items returned without prior approval may not be accepted.

After approval, follow the return instructions we provide and mail the item within the stated return window. The customer is responsible for packing the item securely. A refund may be reduced or refused if the returned product is used, altered, damaged after delivery, missing parts, or otherwise does not meet these conditions.

Final-sale items

The following products cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered:

Custom-sized products
Personalized or customized products
Finished products
Made-to-order products
Gift cards
Items marked final sale

Because these products are produced or prepared specifically for the customer, change-of-mind returns are not accepted.

Return costs and deductions

Customers are responsible for return shipping costs for approved standard returns. Return shipping costs and original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

We do not charge a restocking or return-processing fee for an approved return that meets this policy. We do not deduct undisclosed fees from an approved refund. Any permitted deduction for loss in value will be based on the returned item's actual condition and will be explained to the customer.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 calendar days after delivery if an item is damaged, defective, or different from what you ordered. Include your order number, a description of the problem, and clear photos of the item and packaging.

If we confirm the issue, we will offer an appropriate replacement or refund. We will cover reasonable return shipping costs when we require a damaged, defective, or incorrect item to be returned.

Cancellation conditions

Orders may be cancelled only before production begins. Contact us as soon as possible through our contact page. A request is not approved until we confirm the cancellation.

There is no cancellation fee for a cancellation that we approve before production begins. Once production has started—including printing, sublimation, customization, sizing, finishing, material preparation, or assembly—the order cannot be cancelled, changed, or refunded for a change of mind.

If we cannot ship within the stated processing or shipping timeframe, we will contact you and provide the options required by applicable law, which may include agreeing to the delay or cancelling the unshipped order for a refund.

Refund timing

After an approved return is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card provider may need additional time to post the credit.

If more than 15 business days have passed since we approved your refund, please contact us through our contact page.

Exchanges

We do not offer direct exchanges. For an eligible standard item, request an approved return and place a separate order for the replacement item. Final-sale products remain subject to the exceptions stated above.

Questions

For questions about a return, refund, or cancellation, contact Bluesprints3D through our contact page before mailing an item.

This policy does not limit rights that cannot be excluded under applicable law.