Shipping policy

This policy explains how Bluesprints3D processes and ships website orders. Please review the product listing and your checkout information before placing an order.

Where we ship

We currently ship to valid addresses in all 50 United States. International shipping is not currently offered through the website.

Some carrier services may not be available for P.O. boxes, military addresses, U.S. territories or certain remote locations. Available options are displayed during checkout based on the address and order.

Processing time

Normal processing time for all items is 3–5 business days unless a product page or order communication states otherwise. Business days exclude weekends and federal holidays.

Processing time is the time needed to prepare, print, produce, personalize, inspect and package an order. It is separate from the carrier's transit time. Made-to-order, custom-sized and personalized products enter production after the order information is confirmed.

Shipping rates and services

Available Economy and Standard shipping options and their prices are displayed at checkout. The rate depends on the order's weight, destination and available service. The checkout total is the shipping charge that applies to the order.

Promotional or free-shipping offers, when available, are subject to the conditions displayed with the offer and may be changed or ended prospectively.

Estimated delivery

Carrier transit estimates begin after an order has finished processing and has been accepted by the carrier. Estimates are not guaranteed delivery dates. Weather, holidays, high shipping volume, service interruptions and other carrier conditions can cause delays outside our control.

If we cannot ship within the processing or shipment timeframe promised at purchase, we will contact you with the options required by applicable law, which may include agreeing to a revised shipment date or cancelling the unshipped order for a prompt refund.

Order tracking

When tracking is available, it is sent to the email address or phone number provided with the order after the shipping label is created. Tracking may take time to update after a label is generated or a package is handed to the carrier.

Shipping addresses

Customers are responsible for entering a complete and accurate shipping address. Review the recipient name, apartment or unit number, street address, city, state and ZIP code before submitting an order.

If you notice an address error, contact us through our Contact page immediately. We cannot guarantee an address can be changed after production, fulfillment or shipment begins.

Additional shipping and handling charges resulting from an incorrect, incomplete or undeliverable customer-provided address may be the customer's responsibility to the extent permitted by law.

Multiple packages

Items in the same order may occasionally ship separately because of product size, production timing or packaging needs. When available, separate tracking information will be provided for each package. You will not be charged additional shipping solely because we choose to divide an order into multiple packages.

Delayed, missing or marked-delivered packages

First review the carrier's tracking information, check the delivery location, household members and nearby secure areas. If the package has not arrived after the carrier's expected delivery window, contact us promptly through our Contact page with the order number.

We will review the available tracking information and assist with an appropriate carrier inquiry. Carrier investigations and claim decisions can require additional time. Nothing in this section limits rights or remedies available under applicable law.

Damaged packages or incorrect items

Inspect the order after delivery. Contact us within 7 calendar days if an item arrives damaged, defective or different from what you ordered. Include the order number and clear photographs of the item, internal packaging, shipping box and shipping label. Keep all packaging until the review is complete.

If we confirm the issue, we will offer an appropriate replacement or refund in accordance with our Return, Refund and Cancellation Policy.

Returns

Customers are responsible for return shipping costs for approved standard returns. We cover reasonable return shipping when we require a confirmed damaged, defective or incorrect item to be returned. Do not send a return without prior approval. Review our Return, Refund and Cancellation Policy for complete eligibility and instructions.

Cancellations

Orders may be cancelled only before production begins. Once production starts, the order cannot be cancelled or changed for a change of mind. Contact us as soon as possible if you need to request a cancellation.

Contact

For shipping questions, contact Bluesprints3D through our Contact page and include your order number when available.

This policy does not limit rights that cannot be excluded under applicable law.