Refund policy
We want you to understand what you are purchasing before production begins. Please review the product description, included pieces, sizing information and finishing requirements before placing your order.
14-day returns for eligible standard items
We accept return requests for eligible standard, non-custom items within 14 calendar days after delivery.
To qualify, the item must be unused, unworn, unaltered and returned in its original condition and packaging, with proof of purchase. You must contact us through our contact page and receive return approval before sending anything back. Items returned without prior approval may not be accepted.
Final-sale items
The following products cannot be returned or exchanged unless they arrive damaged, defective or different from what was ordered:
- Custom-sized products
- Personalized or customized products
- Finished products
- Made-to-order products
- Gift cards
- Items marked final sale
Because these products are produced or prepared specifically for the customer, change-of-mind returns are not accepted.
Return shipping
Customers are responsible for return shipping costs for approved standard returns. Return shipping costs and original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.
No restocking fee is charged for an approved return that meets this policy.
Damaged, defective or incorrect items
Please inspect your order when it arrives. Contact us within 7 calendar days after delivery if an item is damaged, defective or different from what you ordered. Include your order number, a description of the problem and clear photos of the item and packaging.
If we confirm the issue, we will offer an appropriate replacement or refund. We will cover reasonable return shipping costs when we require a damaged, defective or incorrect item to be returned.
Cancellations
Orders may be cancelled only before production begins. Once production has started, an order cannot be cancelled, changed or refunded for a change of mind. Contact us as soon as possible if you need to request a cancellation. A cancellation request is not complete until we confirm it.
If we cannot ship within the stated processing or shipping timeframe, we will contact you and provide the options required by applicable law, which may include agreeing to the delay or cancelling the unshipped order for a refund.
Refunds
After an approved return is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card provider may need additional time to post the credit.
If more than 15 business days have passed since we approved your refund, please contact us through our contact page.
Exchanges
We do not offer direct exchanges. For an eligible standard item, request an approved return and place a separate order for the replacement item. Final-sale products remain subject to the exceptions stated above.
Questions
For questions about a return, refund or cancellation, contact Bluesprints3D through our contact page before mailing an item.
This policy does not limit rights that cannot be excluded under applicable law.